Community
Last updated October 19, 2026
How we keep ISO a serious marketplace: keep the deal on ISO, treat people well, and be honest about what you have and what you will pay. This page is the readable version of our rules. The legal version lives in the .
ISO is built so serious searches stay on-platform: proof photos, profiles, and the conversation live in one thread. That is the main protection we can offer today.
Checkout is not live yet. Accepting an offer records the match. ISO does not charge a card, hold funds, or run a purchase-protection claim today. Until that ships, do not send money off ISO, and treat every deal as a peer-to-peer handoff you have to verify yourself.
Stay on ISO. Proof, price, and the conversation belong in the thread. If someone asks you to pay elsewhere or move to another app, that is a red flag — report it.
When checkout is live, the intended buyer protection is simple: if the piece is not as described in the offer, report it in the thread and to iso.us.admin@gmail.com promptly. ISO may ask for photos, tracking, or a return shipment, and may refund at our discretion. A carrier scan to the address you gave is not, by itself, proof the item was as described — but it is proof of delivery to that address. You are responsible for a correct, secure shipping address.
ISO is free for sellers. When checkout launches, buyers will pay an ISO fee based on the agreed item price. Posting a search, receiving offers, messaging, and adding proof photos remain free.
During beta, no fee is collected. Accepting an offer records the match; ISO does not charge a card or hold funds yet.
| ISO buyer fee | Item price | Fee |
|---|---|---|
| Standard | $200 or less | 6% + $0.70 per order |
| Reduced rate | Over $200 | 5% + $0.70 per order |
The percentage applies to the full agreed item price. Applicable sales tax and shipping are separate and shown before payment. Sellers receive the full agreed price.
What the fee covers once checkout is live:
Steering a deal off ISO is a Code of Conduct violation — it is how people get scammed.
ISO exists to make the search work: to connect the person looking for something with the person who has it.
We are building around a simple belief that most marketplaces have backwards. Supply should not always come first. People should be able to say what they want, what they are willing to pay, and let the right seller find them.
The behavior already exists. People have spent years finding rare pieces through forums, group chats, resale pages, Discords, and DMs. The knowledge is already there too: collectors know what is rare, sellers know what is sitting in closets and archives, and people with real taste often know their corner of the market better than any recommendation algorithm.
ISO gives that behavior a product built around it.
We care deeply about the culture surrounding the things people search for. Fashion here is not just what is new this season. It can be an archive collection, a band tee, an old watch, an independent designer, or something someone has spent years trying to find. The history, context, and people behind those objects are part of their value.
That perspective shapes the company we want to build too.
We want people at ISO who have opinions. People who are curious, culturally aware, and deeply interested in something, whether that is fashion, design, technology, marketplaces, music, watches, or an entirely different niche. Taste matters here because understanding why people care about something helps us build better products for them.
We also want people who like ownership. ISO is still small enough that individual decisions have a visible effect on the product and the company. There is not much distance between an idea, the person building it, and the person using it. We value people who notice problems, form a point of view, and take responsibility for making things better.
Being close to the community matters just as much. We do not want to build a marketplace from a spreadsheet. The people using ISO should influence what we make, how trust works, what categories we enter, and what the product becomes. We expect our team to listen carefully and participate in the culture we are building for.
Trust is non-negotiable. Rare and secondhand markets only work when people believe the person on the other side of the transaction. That means taking authenticity, reputation, safety, and accountability seriously from the beginning rather than treating them as problems to solve later.
We want ISO to become more useful the longer it exists. Every search should help us better understand what people want, what is hard to find, what things are actually worth, and who is good at finding them. Over time, that should make ISO better at connecting demand with supply than a traditional marketplace ever could.
Ultimately, we are trying to build a company with the same qualities we admire in the community around it: curious, specific, trustworthy, independent-minded, and obsessive about getting the details right.
The point of ISO is a welcoming, high-signal room for people who actually want the piece and people who actually have it. Using the Service means you agree to this:
ISO may warn, limit, suspend, or ban accounts that break this Code or the Terms.
When a seller accepts an offer, and when a buyer accepts that offer in My ISO, both sides are committing to complete that deal at the agreed price — not shopping the same piece on five other apps as a stall.
Until checkout is live, ISO does not auto-charge a card. The commitment is still real: if you accept, follow through in the thread or say so immediately. Ghosting after an accept is how people get restricted.
Sellers set their prices. Photos can look different on your screen than in hand. Availability can change without notice — if the piece is gone, say so in the thread instead of going quiet.
During beta, shipping is agreed in the thread. There is no automatic cancel-and-refund clock because ISO is not holding the money. Still: ship when you said you would, add tracking in the conversation, and do not ask the buyer to pay before they have seen proof of the actual item.
When checkout is live, the standard will be: buyer covers shipping unless stated otherwise; seller ships within seven calendar days of payment with tracking; delivery to the address on the order completes the handoff.
Returns are not a default. All sales are final except where the seller agrees, the law requires it, or — once checkout is live — ISO purchase protection covers a not-as-described item.
We rely on what the community can see. Before you send money or an item, open the profile and actually look:
Trust tiers and badges are tools, not a warranty that the piece is authentic or that the person will follow through. If a pattern of complaints shows up, we may freeze the account.
Use the in-app report / flag controls on a listing, profile, or thread when you can. For harassment, fakes, off-platform pressure, or anything that needs a human: email iso.us.admin@gmail.com.
Also read and the .